The short version
- Cancel any time from your account. You won’t be charged again.
- Something arrived damaged or wrong? Tell us and we’ll make it right.
- Unworn merch can be returned or swapped for another size.
Cancelling a subscription
Open your account (we’ll email you a sign-in link if you need one), choose Manage billing, and cancel. Or just contact us and we’ll do it for you. Cancelling stops all future charges straight away. The period you’ve already paid for runs to its end, and any boxes due in it still ship.
Charges already made for a month-to-month plan aren’t refunded once that month’s box has shipped. To confirm: whether you'll refund a monthly charge if the customer cancels before that month's box ships.
Pausing instead
Off-season, or just a lot of gear in the garage? You can pause for one, two or three months from your account. Nothing ships and nothing is charged while you’re paused, and it starts again on its own. You can resume early any time.
6- and 12-month plans
These plans are paid up front for the whole term. If you cancel, the plan won’t renew at the end of the term, and the remaining boxes you’ve paid for keep shipping.
To confirm: whether customers who cancel mid-term can get a refund for boxes that haven't shipped yet (for example, prorated at the plan's per-box price), or whether the remaining boxes always ship.
Gift plans
Gift plans are paid once and never renew, so there’s nothing to cancel. If you need to change the recipient’s address or the arrive-by date, contact us before the first box ships.
To confirm: whether a gift can be refunded before its first box ships, and what happens if the recipient doesn't want it.
Damaged, missing or wrong items
If anything in a box or merch order arrives damaged, defective, missing or not what you ordered, contact us within 14 days of delivery with your order number and a photo. We’ll send a replacement or refund that item, at no cost to you, and you won’t need to send the broken one back unless we ask.
Lost packages
If tracking hasn’t moved for several days, or shows delivered but you can’t find the package, check with neighbors and your local post office first, then contact us. We’ll open a claim with the carrier and reship or refund.
To confirm: how long to wait before reshipping, and who covers packages marked delivered that were taken from a porch.
Merch returns & exchanges
Unworn, unwashed merch with its tags can be returned or exchanged for a different size within 30 days of delivery. Contact us first and we’ll tell you where to send it. Decals and koozies can’t be returned once opened, for hygiene and because we can’t resell them.
To confirm: who pays return shipping (free for exchanges, customer-paid for refunds is common), and whether box items (as opposed to merch) can be returned.
How refunds are paid
Refunds go back to the card or payment method you used, through Stripe. We’ll email you when we’ve sent one; your bank usually shows it within 5–10 business days. Original shipping charges on merch are refunded only when the mistake was ours.
Getting help
Use our contact form with your order number (it starts with DBG- and is in your confirmation email). A real person reads every message. These terms sit alongside our Terms of Sale; nothing here limits any rights you have under consumer protection law.